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Iowa Rent and Utility Assistance Program Landlord Information

Landlords will play a critical role in connecting renters in need with the assistance available through the Iowa Rent and Utility Assistance Program.

Important

Landlords that have tenants in need of help with rent or utility payments should:

  • Provide tenants with information on the application process.
  • Ensure tenants have the correct landlord email address.
    • This email is used for landlord verification purposes.

Applications without a completed landlord verification cannot be reviewed.

Landlord Application Process

Landlords have two options to begin the application process: Landlords can create a new application to start the process of an application whereby their tenant will be notified to complete their application form or landlords will receive an email notifying them that their tenant applied and requests they complete the process.

If you (the landlord) are starting the process:

  • Create an account and password

    You can create an account here.

  • Select +Start New Application
  • Provide information about the landlord or property owner
  • Provide information about payment details

    You will need your banking account information for this step.

  • Provide details about your property for your tenants who may be eligible

    Please note: You may use manual entry if you have one or two properties. If you have multiple properties, you may use the bulk upload template. You will also need to know the TIN (EIN or SSN) of the property. Please note if it does not validate, but is correct, you may still proceed through the application.

  • Upload property documents

    Minimum required is W-9, but if the landlord has other documents it will speed in the processing of the application.

  • Review the application

    Please ensure the application is accurate and complete

  • Agree to waive all late fees and penalties incurred to date
  • Agree to the terms of the Certification Not to Evict and Sign
  • Submit

    Based upon the email address you enter for your tenant, your tenant will then receive an email with information how to complete their portion of the application. Once that is completed and a match is made, you will see the information on your landlord dashboard. The case manager will then begin the review process.

If you receive an email notification that one of your tenants has applied:

  • Create an account and password

    You can create an account here.
    Please note: If you have already created an account you can login here.

  • Select +Start New Application
  • Provide information about the landlord or property owner
  • Provide information about payment details

    You will need your banking account information for this step.

  • Provide details about your property

    Please note: Use manual entry and enter the details. Be sure you have the case number that was provided in the notification email, this should go in the “Confirmation Number” field.  You will also need to know the TIN (EIN or SSN). Please note: if it does not validate, but is correct, you may still continue.

  • Upload property documents

    Minimum required is W-9, but if the landlord has other documents it will speed in the processing of the application.

  • Review the application

    Please ensure the application is accurate and complete

  • Agree to waive all late fees and penalties incurred to date
  • Agree to the terms of the Certification Not to Evict and Sign
  • Submit

    Once you have submitted the application, the system will link your (landlord) application with the application the tenant already submitted. Once that is completed and a match is made, you will see the information on your landlord dashboard. The case manager will then begin the review process.

Please note: Landlords will not see any applications in their dashboard until both landlord and tenant complete their applications (with a match being made).  Matches are made on the address (which is validated by both landlord and tenant).

Iowa Rent and Utility Assistance Program Landlord Application Guide

Landlord Application FAQs

1. Why do I have to register?

In order to receive payment through the program, all landlords must register their properties. You may register and create an account any time and you can add tenant specific information any time after you have registered by logging into your account.

2. How long do I have to register and submit tenant notification once notified of a tenant application?

Landlords are required to register and submit tenant information within 10 calendar days of the first notification of a tenant’s application. Landlords are encouraged to respond to application notifications as soon as possible to ensure timely processing of the application.

3. I received a notice that my tenant has applied, why do I not see any applications on the dashboard? 

Landlords will not see any applications in their dashboard until both landlord and tenant complete their applications (with a match being made).  Matches are made on the address (which is validated by both landlord & tenant) and/or confirmation case number that is received in the email notice.  

Frequently Asked Questions

1. The Landlord Verification asks me to provide my Bank Name, Routing Number and Account Number. How do I know my bank's routing number? 

Your bank’s routing number is always a 9-digit number found at the bottom of your checks. Generally, the routing number is the first set of numbers on the check but may be the middle set of numbers on business account checks. You may also contact your bank directly and ask them to provide the correct routing number for ACH payments. Providing an incorrect routing number will delay the deposit of the rental assistance to your account. See example check image here.

2. My tenant receives a monthly federal subsidy (e.g. Housing Choice Voucher, Public Housing, Project-Based Section 8, USDA Rural Development), are they eligible to apply?

Yes. Tenant households that receive a monthly federal subsidy (e.g. Housing Choice Voucher, Public Housing, Project-Based Section 8, USDA Rural Development are eligible to apply and will be required to upload a Tenant Income Certification (TIC) dated on or after April 1, 2020. Acceptable forms may include HUD-50058, HUD-50059 or RD 3560-8.

3. I have a tenant that owes back rent but for unknown reasons is not willing to cooperate to apply for assistance through the program. Can I apply directly as their landlord?
No, the tenant must apply separately.
4. If tenants don't need help making utility payments, can they still apply for help with rent?

Yes. Eligible tenants may apply for rent assistance only, utility assistance only or both rent and utility assistance.

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