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The Iowa Rent and Utility Assistance Program will provide financial assistance to eligible Iowans for rent and utility costs.
The Iowa Finance Authority is pleased to partner with utility providers to ensure that Iowa renters who have been impacted by the COVID-19 pandemic and are in need of assistance with past due utility bills are able to receive the help they need.
Utility providers with renters in need of help with past due payments should:
The application portal being used for the new program was also used in a program administered in the fall of 2020 called the Iowa Residential Utility Disruption Prevention Program. Many electric, natural gas and water providers were involved in that program and have portal accounts.
If you are a provider that is already set up in that system, the contacts who already have portal accounts and received the emails will be retained in the new program. Verified utility contacts will receive program emails, have a log-in access to the application portal for their customers, and will receive further instruction about participation in the near future.
More details will be available soon.
Yes, customer applications will be received in an online portal. When an individual applies, they will select their utility provider(s) under utility type the drop-down lists provided. This selection will then be used to prompt communications with that provider about applications, any needed verifications and payments.
Complete the sign up form to receive information about how participate as a utility provider and receive notices about customers that are applicants.
No, If you are a provider that is already set up in that system, the contacts who already have portal accounts and received the emails will be retained in the new program.
Once an application is approved, a payment will be issued directly to an eligible applicant’s utility provider(s). The provider(s) will deposit those funds in the applicant’s account as a credit applied towards the outstanding and current account balance.
Yes. Renters must demonstrate negative economic or financial hardship due directly or indirectly to COVID-19
Yes. Renters may still apply for utility assistance only.
No. Funds can only be used for rent and utility assistance.
Yes. Funds will be used to first pay unpaid rent and utility bills. Funds cannot be applied to past due rent or utility costs that were incurred prior to March 13, 2020.
Utility assistance is available for utility bills owed to utility providers at the time of application. Utility providers that require payment before services can be continued (such as propane vendors) are included in this determination, subject to any further guidance from the federal government.